Online communication
ClientComm promotes word of mouth (WOM) client referrals
Are you ‘arming’ your clients with the right messages to ‘promote’ your business as they move through their business and social networks ?
ClientComm Pty Ltd provides interactive online communication products that add value to client relationships and assist you grow your business through word of mouth (WOM) business referrals.
ClientComm’s email marketing, client newsletter system, online customer survey and questionnaire provide a cost effective solution to energise your clients so that they provide a continuous stream of business referrals.
Use Clientcomm’s range of online marketing products to compliment your pull marketing strategy to demonstrate your credibility and position yourself as an expert in your chosen market.
ClientComm products will benefit your business by:
- Increasing revenue from your existing customers.
- Generating referrals and grow your client base.
- Protecting your client base from competitors.
ClientComm has a special offer for financial planning firms wanting to kick off their communication plans for 2008.
The offer includes the following topical articles for a personalised client newsletter.
- Outlook for 2008
- Coping with volatility
- Life under Labor
- Winners and losers with higher interest rates
Would you like to start your client communication plan for 2008 by sending these topical articles to your clients?
Click here for more information.
New for legal practices and lawyers !
The ClientComm Legal Matter Review is a short survey that can be sent to clients at the conclusion of a matter. For more information please email or phone Peter on (02) 9699 1888
The client quickly completes the questionnaire and the results are captured immediately.
Questions are scored so that you get an ‘indicator’ on how well the firm, an individual lawyer or legal team has met the client’s expectations.
Historical graphs are available to monitor service performance for the firm, each lawyer of legal team over time.
All responses are recorded online and available as an excel spreadsheet.
If you would like to view a sample client response click here.
Sample graphs ;
For the firm - average of all client satisfaction scores for the firm.
For each team - average of client satisfaction scores for your legal teams.
For each lawyer - average of client satisfaction scores for each lawyer.
For a question - average for scores for a specific question for the firm and by lawyer.
For a question - an average for scores for a specific question for the firm and by team.
For more information please email or phone Peter on (02) 9699 1888