WOM - word of mouth referrals
All of us live in social networks continually exchanging information and recommendations.
Word of Mouth (WOM) is powerful !
Research shows that 60% of all customers try a new product or service based on the recommendation of friends and colleagues.
How can you be on the receiving end of business referrals ?
It will only happen if you provide consistent, top quality service, commitment to follow up and continue to reinforce your company’s reputation and expertise.
Enter into an ongoing dialogue with your clients, build and deepen relationships with clients. Make sure that they are advocates for your business as they move through their networks and communities.
What tools are available to your business to ensure that as your clients and potential customers move through their networks, they are continually transmitting and receiving positive messages about your firm?
ClientComm’s online client survey & questionnaire makes it simple to receive client feedback and demonstrate to your clients that you value customer their opinion. It is ideal to open up dialogue between your clients and your business.
ClientComm’s electronic newsletter or E-zine system makes it very simple for you to continue to demonstrate your level of expertise and understanding of your clients’ problems and needs.
Your clients will speak about your expertise and credibility as they move within their networks and communities.
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